COMMUNITY Fibre is currently down for thousands of customers.
More than 9,000 users of the broadband provider have logged complaints on Downdetector website, which measures outages.
Customers are reporting issues with the service[/caption]
The vast majority of customers have complained about problems with the internet and a handful have completely no service – including access to customer service.
That includes its live chat service and phone number.
Confused users have taken to social media to complain.
One wrote: “Im certain community fibre are having an outage or have been hacked.
“Customer support line is down, live chat is down, impossible to contact anyone. Internet is down and there is no way of finding out why.”
While another wrote on X, formally, Twitter: “@CommunityFibre Internet not working and no response from fibre community when calling the provided phone number.”
A third person said it was “ridiculous” that the company disabled “all of the options to contact them as well”.
A fourth went as far to say that they would not be “renewing” their contract.
They said: “Community fibre is useless. Even their chat and customer service number is down.”
The broadband provider has been getting in contact with customers on social media and said it working to fix the issue as a “top priority”.
A spokesperson for Community Fibre told The Sun: “We are aware that some of our customers are experiencing network outages this afternoon.
“Our specialist network delivery team are looking into this with the highest priority, and we expect to see these network issues resolved shortly.”
If you are impacted you can check the connectivity status by visiting the Community Fibre website and logging into your account.
