Customers of Nationwide had problems accessing their accounts, with some saying they had to leave shops as they couldn’t pay.
The popular building society confirmed on X: ‘Sorry, some account information may not be displaying online at the moment.
‘We’re working to get things back to normal as quickly as we can.’
The bank later updated to say that the problem had been resolved, though not before having to respond to dozens of unhappy users.
One customer wrote to them: ‘@AskNationwide it’s really embarrassing when you’re about to pay for your shopping and you have to leave because I can’t transfer the money from my savings to my current account. Both of which are with Nationwide! I would like to complain actually.’
Another asked: ‘Has your mobile/Online banking gone down? My accounts aren’t loading.’
Meanwhile, one more user told them: ‘I am unable to use card or Apple Pay so unfortunately no card services are not working.’
Reports of issues began around 1.30pm, and the bank said publicly that everything had been resolved around an hour later.
Nationwide said in a statement: ‘Due to a technical issue, some customers were unable to view all their account information earlier today.
‘This was resolved within half an hour and everything is now working as normal. We apologise for any inconvenience caused.’
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