HUNDREDS of Vodafone broadband customers have woken up this morning to find themselves without internet access, as a significant outage disrupts services.
More than 670 complaints have been logged on the outage checker, Downdetector since 6.30am.
If you’re experiencing problems with your internet, phone, or mobile services, you could be entitled to compensation[/caption]
Customers have taken to X (formerly Twitter) to air their frustrations.
One said: “Broadband down since early morning in Peterbrough area, any chance of some communication on the issue please?”
Another said: “What’s going on with broadband?
“I have no Internet and it won’t allow me to check my service online!”
How can I check if my service is down?
THERE are a few different ways to find out if your telecom provider is experiencing an outage.
Most mobile and broadband providers offer a service checker on their website where you can find out if it’s your area that is facing problems or just an issue with your device.
You can also subscribe to receive alerts, which tell you if there are any problems and how and when they’ll be fixed.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
Can I get compensation?
If you’re experiencing problems with your internet, phone, or mobile services, you could be entitled to compensation.
Broadband providers signed up to Ofcom‘s automatic compensation scheme generally offer £8 per day for broadband and home phone services that remain unresolved after the first two full days of disruption.
Additionally, they provide £25 for missed appointments or those cancelled with less than 24 hours’ notice, along with £5 for each calendar day of delay in starting a new service.
The compensation process is typically automatic.
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There’s also a live chat service or a form you can fill in.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Vodafone is signed up to the CISAS ADR scheme.
